CUSTOMER SERVICE SUPERVISOR
Stevensons ↗Full Job Description
JOB DESCRIPTION
Location: Twickenham
Salary: Competitive Salary
Hours: Full Time
Primary Responsibilities
- Management of back orders
- Liaise with the buying department on due dates of outstanding products and communicating to customers
- To ensure all misplaced/lost orders are investigated and resolved
- Settle all complaints in line with company guidelines
- To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
- Ensuring all stock received is allocated to the correct location
- Ensure all refunds are completed using Sage Pay or PDQ
- Responsible for all administration duties
- To attend selling events when required
- To help with annual stock checks
- Any other reasonable management tasks
Knowledge and Skills
- Knowledge of MS Office, plus internet
HOW TO APPLY
Name: Leon Bishton
Email: leonbishton@stevensons.co.uk