Helpdesk Administrator

Duties and Responsibilities

• Effective and courteous handling of customer queries and service requests via telephone and email.
• Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
• Generation and closure of scheduled work orders, on a weekly basis.
• Updating in-house systems and external systems
• Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis
• Managing inbox efficiently on daily basis.
• Constant liaison with engineers and subcontractors via phone/email.
• Place suppliers orders using the CAFM system
• Uploading information to the clients systems as required.
• Updating the clients CAFM system as required in a timely manner
• Liaison with the operations team from engineer to director level.
• Covering other team members annual leave and sickness
• Carry out other general administration duties as required from time to time
• Ensure that the Company is presented in a good light at all times.
• Follow Company administration procedures.
• Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team
• Attend team briefings as required.
• Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.