Scheduler/Planner (Smart Metering) - Newcastle

Title Scheduler/Planner (Smart Metering)

Location Office location - Newcastle, NE15 8NX

Reporting To Scheduling Team Leader

Role Purpose You will play a crucial role as a Scheduler. Working within a busy team you will be planning and jeopardy managing the workload of a team of field based Smart Metering Engineers.

Key Responsibilities

The Scheduler will assume full responsibility for planning and jeopardy management of the workload of a team of field based Smart Metering Engineers. The key responsibilities are outlined below;

• Proactively schedule work for field based Smart Metering Engineers across the UK
• Ensure that work is planned effectively maximising density and minimising travel
• Issue emergency/high priority work to the best placed Engineer ensuring that client SLAs are adhered to and pre-planned work is not put into jeopardy
• Continually liaise with and update field based management on progress and issues throughout the day
• Liaise and communicate effectively with multiple clients to ensure the completion of all work in a timely manner and address any issues to the satisfaction of the client
• Proactively identify opportunities for continuous improvement and share best practice with your colleagues

The above responsibilities are not exhaustive and the position is such that other responsibilities will be expected as part of the role as required.

Qualifications

Essential

• None

Desirable

• Administrative qualification

Experience

Essential

• Effective communication skills with the ability to multi task whilst remaining calm under pressure
• Can do attitude and team player

Desirable

• Scheduling/planning experience

Job Types: Full-time, Permanent

Salary: £24,150.00 per year

Benefits:

• Additional leave
• Company pension
• Flexitime
• On-site parking
• Referral programme
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Loyalty bonus

Ability to commute/relocate:

• Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 18/04/2023