Head Office Warehouse Coordinator

Ted’s Mission Statement

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’**

Where does this role fit within Ted's Team?

The Head Office Warehouse Coordinator is responsible for coordinating inbound & outbound post to our Head Office & processing product samples deliveries to a high standard. The Coordinator must work efficiently within the Head Office Warehouse team & wider Logistics department, prepare export Air Waybills & Commercial Invoices correctly & ensure our Microsoft Dynamics AX system is always accurate & up to date.

Main Responsibilities

Operations…

• Create compliant carrier consignments on our Royale, UPS, Royal Mail & DPD web portals to ship packages from our Head Office to international partners including those in China, Vietnam, Taiwan, Indonesia & Philippines.

• Create accurate Air Waybills & Commercial Invoices to ensure international shipments from Head Office are compliant with international export & customs requirements.

• Track international shipments from our Head Office on carrier portals & communicate directly with our carrier partners to resolve export & customs challenges.

• Create accurate item arrival journals for samples in Microsoft Dynamics AX based on supplier shipping notices.

• Create & post transfer orders in Microsoft Dynamics AX to systemically transfer stock between digital warehouses.

• Carry out the reprocessing of stock, including relabelling & repacking where necessary.

• Pack product samples for distribution to other Head Office departments & external warehouses.

• Maintain a supplier non-compliance log to maintain high level standards with our suppliers.

• Complete administrative tasks using Microsoft Office including Outlook, Excel & Word.

• Support the Head Office Warehouse & wider logistics department in all tasks & projects assigned to you.

• Work effectively unsupervised & complete all tasks efficiently by following company policies & Head Office Warehouse operating procedures.

People…

• Communicate effectively with our 3PL warehouse to resolve sample queries within service level agreements: including the creation of item arrival journals in Microsoft Dynamics AX & the requesting of new purchase orders from our Buying department.

• Coach departments at Head Office to ensure they submit all information required to ship their packages internationally.

• Communicate effectively with our carrier partners & Ted’s carriage team to ensure Head Office carriage requirements are met & supplier failures are escalated.

• Work effectively within a dynamic team, always demonstrating integrity & respect for others.

• Have an organised, consistent & positive approach to daily tasks.

• Be adaptable & flexible in support of the team & the needs of the business.

Product…

• Determine the correct costs & commodity codes of samples based on guidelines & training provided.

• Display a strong work ethic in the completion of daily manual tasks such as lifting & carrying heavy deliveries & loading vehicles.

• Adopt a hands-on approach & handle the Company’s stock in a responsible manner: ‘Would Ted do it that way?’

• Follow correct manual handling techniques when lifting & carrying large items.

Commercial…

• Access JDA warehouse management software to resolve sample receipt errors at our 3PL warehouse.

• Take personal ownership for achieving & exceeding KPIs with a focus on accuracy.

• Demonstrate speed & efficiency in all tasks to support the team.

• Take ownership of Head Office Warehouse procedures by continually reviewing processes & providing regular & innovative feedback to the Head Office Warehouse Management team for creative improvements.

• Actively update process documents.

• Demonstrate an excellent attention to detail to ensure our computer system is always accurate.

Personal traits…

• An enthusiastic & positive attitude.

• A strong work ethic with a hands-on approach.

• An excellent attention to detail which is applied to all daily tasks.

• Teamwork & strong communication skills.

• Being reliable & dependable.

Tools of the trade…

• Being a fast learner who is computer literate: Knowledge of Microsoft Dynamics AX, BI Reporting, Centric PLM, JDA warehouse management software & MS Office (especially Outlook, Excel & Word) is advantageous.

• Experience of working in logistics, with an understanding of the warehouse processes, will help.

• Experience of working for lifestyle brands, with passion for the industry, is beneficial.

• On the job training will be provided regarding the above processes.

Ted’s Values…

• Authentic We have the freedom to be our ‘best self’, being true to ourselves and others

• Kind We try to do the right thing: for each other, our communities, our planet and for Ted

• Curious We are hungry to explore, innovate and think differently

• Courageous We have the confidence to be brave, have fun and discover the unexpected

• Inclusive We embrace and respect individuality and celebrate difference & diversity

Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.