Assistant Manager - Samsung Experience Store

Location: Samsung Experience Store, West London

Salary: £33,000 per year

Bonus: 25% potential (OTE of £41,250)

Role Summary:

The Assistant Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspiring inspirational customer service, operational compliance and execution while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivalled interactions.

Core Responsibilities Include:

• Health and safety across the site
• Maintaining store standards at all times
• Managing colleagues across all departments on all metrics they are accountable for

• Following the PRS processes, guidelines and policies at all times
• Deputising for the Store/General Manager in their absence
• Key holding and general shift management

Evidencable Knowledge, Skills and Experience:

• Experience in people management, leadership and direction
• Communication and influencing skills that generate commitment and loyalty from peers and team
• Passionate about people – from customers to stakeholders
• The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site

• A commercially minded approach to retail
• The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
• Previous management experience is essential
• Knowledge of the Samsung eco system and a love for all things tech
• Constantly challenges own knowledge and drives own learning

Deliverables

• Shop floor management
• People observations across all metrics
• KPI performance across the teams

• Delivering a great brand experience
• Management of all sales colleagues via reviews
  

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