customer relations

The Ritzy is a 5 screen cinema in the heart of Brixton, the building is grade 2 listed and one of only a few purpose built cinema's still in existence in the country.

Being in the heart of Brixton means putting the community first in all we do from Independent films to a full diverse events program at our iconic bar 'upstairs at the Ritzy'.

As a Customer service assistant you will be responsible for keeping the heart of what we do beating with an infectious attitude and personal professionalism.

Your role includes:

To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.

Passionate about excellent customer service

Confident in communication with customers and colleagues

Works effectively as part of a team

Adaptable and flexible to changing circumstances

Resourceful and able to work under pressure

Available to work at key business times i.e. evenings and weekends