Italian Speaking Customer Advisor

• Great company culture
• Competitive salary

About Our Client

This client is a leading provider of business to business physical, digital and virtual card payment solutions. They are looking for an Italian Speaking Customer Advisor to join their Manchester team on a 12 month basis.

Job Description

Duties of an Italian Speaking Customer Advisor will include:

• Advise Sales of customers commercial queries
• Investigate transaction declines & velocity queries
• Log all queries and action on Logging Tool
• Chargebacks, Copy Invoice Requests, Transaction Queries
• Produce Copy Invoices on request
• Answer phone calls with set criteria and within parameters set out by the Company
• Updating information on CRM systems
• Ad-hoc duties as and when required

The Successful Applicant

To be successful in this role:

• Previous experience in similar Customer Service role
• Excellent communication skills (written and verbal)
• Build a powerful sense of ownership and teamwork
• Establish and maintain co-operative and effective working relationships
• Self-motivated, organised and can work on own initiative
• Taking "ownership" of problems

What's on Offer

In return, our client can offer:

• 12 month contract
• Great work environment
• Employee discount
• Life insurance
• Private medical insurance
• Wellness programme
• Work from home once training is completed